Director

Company: Robert Half
Location: Bloomfield Hills
Posted on: February 18, 2026

Job Description:

Job Description Job Description Our client is a growing managed IT services provider and is seeking a Director of Technical Operations to run the day-to-day technical engine of the business. This is a senior leadership role responsible for stabilizing service delivery, strengthening operational systems, and enabling the executive team to focus on growth rather than reactive problem-solving. This leader owns the operational layer of the organization—removing friction, eliminating repeat issues, building scalable processes, and elevating team performance across service delivery and project execution. About Our Client Our client is a managed IT services provider supporting small and mid-sized businesses with a strong emphasis on security, reliability, and client experience. They are a Microsoft Partner and top-tier Datto Blue Partner. Key Responsibilities Own service delivery performance through KPIs, scorecards, and meeting cadence Enforce escalation paths; serve as final internal escalation before executive involvement Provide technical leadership on complex or stalled issues Drive root-cause analysis and eliminate repeat problems Maintain and evolve technical standards (identity, endpoint, security, backup, networking) Own tool governance across PSA, RMM, documentation, security, and backup platforms Improve onboarding efficiency and documentation quality Develop team capability through coaching, training, and performance management Partner with Customer Success and Sales/Marketing to support growth and retention Required Experience 7 years in a managed services (MSP) environment 3 years leading service delivery or operations at manager or director level Proven success running accountability systems (KPIs, standards, performance conversations) Strong technical credibility across Microsoft 365, identity, endpoint/security, backup/BCDR, and core networking Required Experience 7 years in a managed services (MSP) environment 3 years leading service delivery or operations at manager or director level Proven success running accountability systems (KPIs, standards, performance conversations) Strong technical credibility across Microsoft 365, identity, endpoint/security, backup/BCDR, and core networking

Keywords: Robert Half, Saint Clair Shores , Director, IT / Software / Systems , Bloomfield Hills, Michigan