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Full-time Teller

Company: MSGCU
Location: Saint Clair Shores
Posted on: June 6, 2021

Job Description:

Founded by a small group of educators, Michigan Schools & Government Credit Union (MSGCU) has been providing quality financial services to the community for more than 65 years. Following our mission of being a caring organization dedicated to promoting financial success for our members, we have grown to be the 6th largest Credit Union in Michigan. With 16 offices in Macomb, Oakland and Wayne Counties, MSGCU has 350 team members, 135,000 members, over $2.5 billion in assets, and has earned a 96% member satisfaction rating for the past ten years. We have also been honored as a Top Workplace by The Detroit Free Press eight years in a row.

If you have a passion for helping people and providing exceptional and dependable service, we want you on our team!

We value your time and want to make the selection process simple and quick. Candidates who qualify for the position will be asked to complete a pre-interview online process which includes a video overview of the position and simulation. We will follow up with you once these steps are complete.

Summary: Responsible for providing a high quality of member service, including effective listening and determining member needs in order deepen member relationship through cross selling of products and services. Provides a variety of member service functions, including; accurate processing of savings accounts, draft accounts, loan transactions, cashing checks, selling money orders and travelers checks and other duties. Responsible for balancing cash drawer each day and processing end of day teller functions.

Full-time Tellers will work an average of 40 hours per week during our branch hours: Monday-Wednesday 9am-5pm, Thursday and Friday 9am-6pm, and Saturday 9am-1pm.

Overview of Responsibilities: Delivers the desired member experience by providing high quality service and completing teller transactions accurately including using effective listening to identify member needs and cross selling products and services in order to deepen member relationships. Works as a productive, cooperative, and engaged team member to serve members and reach individual and branch team goals.

Essential Duties and Responsibilities:

  • Exceeds member service expectations and builds trusting relationships with members, showing a sincere interest in the member and their financial success.
  • Follows MSGCUs service standards to complete teller transactions with focus and understanding in order to ensure accurate processing and to balance teller drawer and checks at end of day. Teller transactions include, but are not limited to: cashing checks, processing deposits and withdrawals, making member payments, processing certificate of deposit transactions, and member account maintenance.
  • Understands and follows MSGCU policies, procedures, and guidelines. Adheres to cash controls including cash drawer limits, buy/sell procedures, dual control, and other applicable procedures.
  • Generates member referrals by using a consultative approach and asking high impact questions to identify and meet member needs, both perceived and unperceived. Listens for member cues and uses in depth knowledge of our products and services in order to cross sell and offer solutions for member needs by focusing on the benefits and value to the member.
  • Uses Creating Member Loyalty skills to effectively handle member complaints and resolve issues by working with members to identify mutually beneficial solutions.
  • Maintains familiarity with competitor fees and products and has a general understanding of the current financial environment.
  • Actively engages with the branch team to ensure members are served efficiently and promptly.

Essential Knowledge, Skills, and Abilities:

  • Member Focus: Builds strong member relationships (internal/external) by using effective listening skills to gain insight into member needs and identifying opportunities to benefit the member, efficiently resolving problems, and providing superior quality service in a professional, efficient, and courteous manner. Behavior consistently demonstrates engagement with members and commitment to MSGCU initiatives in support of our mission and values.
  • Action Oriented: Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. Completes responsibilities with a high level of excellence, professionalism, efficiency, accuracy and responsibility for outcomes.
  • Communicates Effectively: Actively listens, provides timely and helpful information, shares, collaborates and participates in team discussions.
  • Instills Trust: Gains the confidence of others by modeling honesty, integrity, and authenticity, and behaviors that align with organizational values. Makes responsible choices and exemplifies courage by stepping up to address difficult issues.
  • Self-Development: Actively seeks new ways to grow and be challenged using both formal and informal development channels; demonstrates a willingness to step into other areas as requested.
  • Demonstrated skills to perform sales related activities.
  • Average reasoning, mathematical, and language ability.
  • Above average motor coordination, manual dexterity, and finger dexterity.
  • Demonstrated proficiency with technology and software and ability to operate standard office equipment.

Essential Preparation and Experience:

  • High school diploma or GED; and
  • 6 months of experience as a teller in a financial institution or as retail sales representative/cashier.

Working Conditions:

  • Office and branch location environment with little discomfort from noise, extreme temperature, dust, or other factors.
  • Required to travel throughout MSGCUs service area in order to support other branches as business needs require.
  • Exposed to potentially hazardous condition, such as robbery. Receives detailed instructions and procedures to be followed on an annual basis to minimize risk.
  • This work involves standing most of the time with brief periods of walking or sitting and may occasionally require lifting and/or moving up to 10 pounds.

About our Benefits

Michigan Schools & Government Credit Union offers an exceptional total rewards package (a lot of organizations say that, we mean it).

  • Full-time team members receive medical and dental benefits on their first day!

Choose from three medical plans, including the most generous HSA plan allowed by law with no monthly premium.

  • Those team members eligible to participate in our 401k plan receive a 3% contribution from MSGCU and a 100% match for the next 7% they contribute!
  • We offer full-time employees up to $5,000 in tuition reimbursement.
  • We offer vacation and sick time pro-rated based on when you join the Credit Union and celebrate 9 holidays.

We are proud to be an Equal Opportunity Employer

Keywords: MSGCU, Saint Clair Shores , Full-time Teller, Other , Saint Clair Shores, Michigan

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