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Patient Services Representative (Receptionist)

Company: WellStreet Urgent Care
Location: Saint Clair Shores
Posted on: June 6, 2021

Job Description:

Job DescriptionThe Patient Service Representative is the first point of contact between the patient and clinical staff.  The front office position plays a vital role of ensuring & exceeding the expectations of the patient with the WellStreet experience.ResponsibilitiesGreet patients and provide instructions to all visitors in a polite and professional mannerMaintain the readiness of the WellStreet Urgent Care reception areaPerform clerical tasks and adhere to established policies and proceduresDetermine and collect each patients financial responsibility Analyze health insurance benefits, verify insurance eligibility and relay relevant information regarding payment policies and billing/collection processes Assist the practice manager and other staff as requiredProvide overall support for Physicians and office operationsPerform triage and obtain vital signsObtain and document patient historyUnderstand and enforce standard healthcare regulatory requirementsCollect and maintain all patient and business documents while maintaining confidentialityPerform office procedures including all general administrative dutiesDocument Electronic Medical Record (EMR) all medical interventionsAssure HIPAA and OSHA complianceResponsible for traveling to any WellStreet location to support the staffMinimum QualificationsHigh school diploma or equivalent.  Must have at least one year experience in a medical office or emergency room setting. Urgent care experience preferred, but not required.  Ability to work nights, weekends and holidays.  Experience with insurance eligibility and co-pay determination.  Certification & experience as a medical assistant a plus, but not required.Powered by JazzHR

Keywords: WellStreet Urgent Care, Saint Clair Shores , Patient Services Representative (Receptionist), Other , Saint Clair Shores, Michigan

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